It seems that the traditional practice of a doctor breaking the news in person is becoming a thing of the past. Staff at Burton Hospitals in Staffordshire were officially rebuked for telling people they had cancer over the phone.
Source: http://www.dailymail.co.uk/health/article-2094353/Doctors-warned-stop-telling-patients-cancer-phone-raft-complaints.html?ITO=1490
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